Privacy Policy

PEN Education Pty Ltd ("PEN Education", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: Parent/guardian name, email address, phone number
• Student details: Student name, year level, school name, date of birth
• Enrolment information: Program preferences, timetable selections, payment details
• Assessment data: Diagnostic test results, homework scores, progress reports, cognitive level mapping
• Communications: Messages sent via our website forms, email, or chatbot
• Website usage data: Pages visited, device/browser type, general location (city/region) — collected via Google Analytics 4. This data is aggregated and does not personally identify you

2. How We Collect Information

We collect personal information:

• Directly from you — when you submit a booking form, enrolment form, or contact us
• From your child — during diagnostic assessments and classroom activities
• Automatically — through cookies and analytics tools when you use our website
• From third parties — such as schools, where relevant and with your consent

3. How We Use Your Information

We use personal information to:

• Provide tutoring services, diagnostic assessments, and academic programs
• Generate student progress reports and cognitive strategy reports
• Communicate with parents/guardians about their child's progress, schedules, and centre updates
• Process payments and manage enrolments
• Improve our services, curriculum, and website experience
• Comply with legal obligations

4. Children's Privacy

Our services are designed for school-aged students. We collect student information (such as name, year level, and assessment data) with the consent of the parent or guardian. We communicate primarily with the parent/guardian for all service, billing, and progress matters. We do not knowingly collect personal information from children without parental consent.

5. Disclosure of Information

We may share personal information with:

• Our teaching staff — to deliver tutoring and assessment services
• Payment processors — to process enrolment fees securely
• Analytics providers — such as Google Analytics, for website improvement (aggregated, non-identifying data)
• AI service providers — such as our chatbot platform, to respond to enquiries

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure hosting, encrypted communications, and restricted access to student records. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you or your child
• Request correction of any inaccurate or outdated information
• Withdraw consent for future communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

• Business: PEN Education Pty Ltd
• Address: Level 1, Top Ryde City Shopping Centre, Ryde NSW 2112
• Email: info@peneducation.com.au
• Phone: 0468 781 332

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).